Question 1

What is a khata in business?

Accepted Answer

A khata is a credit ledger — the running record of what a customer owes you. Traditionally it is a physical register kept under the counter: the shopkeeper writes down what each regular took and what they paid off, and the two are squared up later. A digital khata is the same idea inside the POS, so the balance updates itself as you sell and collect instead of being written and re-added by hand.

Question 2

Can I sell on credit and record payment later?

Accepted Answer

Yes, that is the core of it. Attach the customer at checkout and send all or part of the bill to their khata — you can take some cash now and leave the rest owing. When they come back to pay, record the payment and it clears their oldest unpaid bills first automatically. If they pay more than they owe, the extra is held as an advance against their next purchase.

Question 3

Can I set a credit limit for a customer?

Accepted Answer

Yes. Each customer can have a credit limit, credit days and payment terms. You decide what a limit actually does: leave enforcement off, show your staff a warning at the counter when someone goes over, or block the sale outright. You can also place an account on hold or blacklist it. Enforcement is off by default, so nothing starts blocking sales until you turn it on.

Question 4

How do I see who owes me money?

Accepted Answer

Every customer carries their outstanding balance in the customer list, so the who-owes-what view is always to hand. On plans that include accounting you also get the Party Ledger — a full printable statement per customer showing every sale, payment and return with the running balance — and an ageing report that buckets receivables into 0-30, 31-60, 61-90 and 90+ days so you can see which debts are going stale.

Question 5

What happens when a customer returns something they have not paid for?

Accepted Answer

The return reduces what they owe rather than paying out cash they never handed over. Cash back is capped at what the customer actually paid on that sale, and anything beyond that comes off their khata balance. The original bill is squared up at the same time, so it stops showing as outstanding.

Question 6

Does the khata work when the internet is down?

Accepted Answer

You can keep selling on credit offline — your customers are on the till, so you attach them and send the balance to khata as normal, and the sale posts to their ledger when the till syncs. What you should not rely on offline is a complete up-to-the-minute statement for a customer who has also been buying at another till, since those ledgers come together on the cloud.

Question 7

Does khata connect to my accounts?

Accepted Answer

Yes. The khata is your accounts-receivable subledger, not a side note — on plans with accounting, credit sales and payments post to the general ledger automatically, and you can map individual customers to their own receivable accounts. Nothing needs re-typing into the books.

Question 8

Which plans include customer khata?

Accepted Answer

Every plan, starting with Starter. Selling on credit, recording payments and per-customer credit limits are all included from the entry plan up. The Party Ledger statement page and the receivables ageing report are part of the accounting module, which is on the Enterprise plan.

The register under the counter, done properly

Credit that keeps its own books

Sell now, settle later

Payments land oldest bill first

A running balance you can trust

Credit limits, your call

Returns do the right thing

Suppliers too, same ledger

If your regulars settle later, this is for you

Karyana & general stores

Pharmacies

Wholesalers & distributors

Restaurants & cafes

Where the line is

Customer khata — common questions

Get the register off the counter.